You may also use the form below to send us a message. We will respond to your inquiries within one business day.
What if I have a question about the product?
Can I cancel my order?
What if I want to return an item?
All items come with a 60-day money-back guarantee. If you are not completely satisfied with your purchase, for any reason, we will refund the cost of the merchandise. See our return policy page for more details. Contact us at
returns@theonlinecookwarestore.com.
What if I want to exchange an item?
If you received a faulty item and need to exchange it for the same item, simply email us within 60 days of purchase at returns@theonlinecookwarestore.com about your desire to exchange an item. We will email exchange instructions and reship a new item with no additional shipping charge. If you want to exchange an item for another item, then you will return the original item per our return policy and place a new order for the new item.
What if I have any other question?
